We are a small facial spa and space can be limited. In order to provide you and other clients with excellent customer service and access to appointments, we have a 24 hour cancellation policy. Kindly review the booking and cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a relaxing experience with us.
Please arrive 15 minutes early for your first appointment, and 5 minutes early for all other appointments. This will give you the necessary time to settle in and fill out any forms. In fairness to all of our clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time.
We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in a cancellation and a charge of 50% of the service fees.
When booking your service, you will be asked to place a deposit for your appointment, this deposit should be completed at least 48hours prior to your scheduled appointment. The deposit will be applied to your account. The deposit is Non-Refundable. If you cancel less than 24 hours in advance there will be a loss of the deposit. If you reschedule or cancel the appointment with more than 24h notice the deposit will remain on your account and may be used for future appointments.
If you need to cancel an appointment please call us +30 210 994 6326 as soon as possible. This gives us the most time to re-book other clients. Should you continuously reschedule, cancel or not show up for your appointments with insufficient notice we will ask for a deposit when booking and you may be charged a re-booking fee. The deposit will be applied to your account. Should you not show for your appointment the deposit will be forfeited. We fully understand that sometimes not making it to your appointment is outside of your control. We ask that you do call us and inform us as soon as possible so we may make a note of it.